Privacy Notice

Effective date: Novemeber 2025

This is the Privacy Notice of Pamela L Fitness. In this document, “I”, “we”, “our”, or “us” refer to Pamela L Fitness.

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1. Introduction

This notice informs you of our policy regarding all information we record about you via our website. It explains how we process (collect, store, transfer, use) your information—both personal (identifiable) and non-personal.

We take your privacy and the confidentiality of your information seriously. Visitors to our website are entitled to know that their personal data will not be used for unintended purposes or shared with third parties without consent.

Our policy complies with the UK General Data Protection Regulation (GDPR) and the Data Protection Act 2018. To understand your rights, we recommend visiting www.knowyourprivacyrights.org.

Unless stated otherwise, we do not share, sell, or disclose your personal information with any third parties.

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2. Legal Bases for Processing Your Data

We process your personal information under the following lawful bases:

a) Contractual Obligation

When you become a client or engage with us through services that involve a contract, we process your information to:

• Verify your identity

• Provide services and products

• Offer tailored advice and support

• Fulfil our obligations under the contract

We will continue to process this information until the contract ends or is terminated.

b) Consent

You may give us consent, such as when:

• Submitting a contact form

• Signing up for newsletters

• Agreeing to cookies

You may withdraw consent at any time by emailing: pamela@pamelalfitness.com.

c) Legal Obligation

In certain circumstances, we are legally required to process your data, for example, to comply with requests from law enforcement or other authorities.

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3. How We Use Your Information

Information you provide may be used to:

• Send you updates and marketing (only if opted in)

• Respond to your messages or enquiries

• Notify you of service changes

• Improve the experience on our website

• Provide anonymised statistics to monitor performance

• Handle complaints or disputes

Information we collect may be used to:

• Maintain website functionality

• Perform data analysis or troubleshooting

• Secure the site

• Measure marketing effectiveness

• Recommend services or content

We do not share your personal information with third parties for direct marketing without your explicit consent.

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4. Cookies and Analytics

We use Google Analytics to track how users interact with our site. Google Analytics uses cookies to collect anonymous data including your IP address, browser type, and browsing behaviour.

We do not attempt to identify individuals from this data, nor do we link it with any personally identifiable information unless you’ve submitted it voluntarily via a form.

You may manage your cookie preferences via your browser settings.

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5. Re-marketing

We may use cookies for re-marketing purposes, allowing us to display relevant ads to you on third-party websites. This only occurs if you’ve accepted our cookie policy. You may opt out via your browser or Google Ads settings. Re-marketing tools may include Google Ads, Facebook Ads, or similar platforms.

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6. Call tracking

Our website may use call tracking tools in the future that record:

• Phone number

• Geographic location

• IP address and browser details

• Pages visited

• Call recordings

This helps us understand how visitors engage with us and improve the user journey.

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7. Access, Control, and Removal of Your Data

You have the right to:

• Access the personal data we hold

• Request correction of incorrect or incomplete data

• Request deletion of your data

• Withdraw consent to processing

To exercise these rights, email: pamela@pamelalfitness.com. We may verify your identity before fulfilling your request.

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8. Data Retention

We store your personal data:

• For 3 months online (from contact form submissions or messages)

• For up to 7 years for legal or insurance purposes on secure systems, we may retain relevant client information (e.g., consultation notes, invoices)

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9. Security and Encryption

Our website uses SSL encryption to protect your data during transmission. Look for the padlock symbol in your browser bar when submitting data.

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10. Complaints

If you’re unhappy with how we handle your data:

• Contact us at pamela@pamelalfitness.com

• You may also lodge a complaint with the Information Commissioner’s Office (ICO) at: https://ico.org.uk/concerns

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11. Changes to This Policy

We may update this policy from time to time. The version displayed on this website at the time of your visit is the one that applies. We recommend printing a copy for your records.

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12. Contact Us

If you have questions or requests about this policy, please email:

📧 pamela@pamelalfitness.com

🌐 www.pamelalfitness.com